
9 Nov
2010
9 Nov
'10
4:22 p.m.
Hi, I've setup multiple customers datasources, pulling from 2 differents AD. I'd like to isolate these 2 datasources as 2 groups to get : - company 'A' customers belong to usergroup 'A' and queue 'A' restricted to usergroup 'A' - company 'B' customers belong to usergroup 'B' and queue 'B' restricted to usergroup 'B' Agents will belongs to both group 'A' and 'B'. I've found the "CustomerGroupAlwaysGroups" parameter but it seems to be an overall setting, not a per-datasource setting. Is there a way to do this datasource per datasource ? Thanks, Ionel