Carlos wrote:
Is there a way to group customer users as follows?
Company Manager Domestic Customer-101 Customer-102 Customer-103 etc International Customer-201 Customer-202 Customer-203 etc
Rules: Customer user Manager can see all tickets created by all Customer user Domestic can se only tickets created by Customer-101, 102, 103 and etc Customer user International can se only tickets created by Customer-201, 202, 203 and etc
I'd create a Domestic and an International queue and assign the Domestic agent to the Domestic queue and the International agent to the International queue. Direct the Customer-1* tickets to the Domestic queue and the Customer-2* tickets to the International queue. The Manager agent could have full privileges. Nils Breunese.