All of them! =)
I just wonder if by seeing only the generic (those included in the
Default.pm) variables that I'm missing out on some others. And since I have
your attention is there a way to designate certain responses based on
priority? For instance, we would like to have a an email sent to a pager
when a P5 (high priority) ticket comes in....
Thanks
David
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Martin Edenhofer
Sent: Thursday, December 18, 2003 2:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] I am slowly trudging my way into a complete install. currently I am working on the agent notifications. I would like to know what variables
are available for me to reference in the emails. In which kind of emails (auto resonses, agent notifications, customer
notifications)? Thanks David Grimes Martin Edenhofer
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