On Fri, Nov 2, 2012 at 10:13 AM, Alvaro Cordero <alvaro@gridshield.net> wrote:

Hello Carlos,

We have tried that and other combinations, but still got nothing.

Thank you.

Regards

2012/11/1 Carlos Andrés Gallego Arboleda <carlos.gallego@itconsultores.com.co>

Hi Alvaro,

You can try whit this line.

Name => ['[RegExp]^1-Mesa'],

Carlos Gallego

2012/11/1 Alvaro Cordero <alvaro@gridshield.net>

Hello Folks,

I am using OTRS 3.0 and I am trying creating an ACL to define possible queues depending on the type selection.

I have the following code.

$Self->{TicketAcl}->{'ACL-Type-Queue'} =
{
        Properties => {
                Frontend => {
                        Action => ['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'],
                },
                Ticket => {
                #       Type => ['Incidente'],
                },
        },
        Possible => {
                Queue => {
                        #QueueID => [6],
                        Name => ['[RegExp]^1-Mesa*'],
                },
        },
};

I have tried with different combinations of the properties and the possible options but neither one has worked. Has anyone implemented something similar to this.

I have been able to make Services Available depending on queue selection and other stuff, but for some reason this wich seems very simple is not working.

Any help will be appreciated.

Regards

--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net

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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net

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