Re: [otrs] 2.3.4 --> 2.4.1 upgrade (was: general email woes)

Hi Allan, Well, if you had an installation from source there will be no OTRS services running; I guess you could stop apache and perhaps the cron jobs. The trick of "just point the symlink to the new version" does not work with OTRS as this inconveniently does NOT keep its configuration files in /etc but inside the /opt/otrs tree. So you'd be missing files like Config.pm, GenericAgent.pm, the cron jobs, and the *.pm files from otrs/Kernel/Config/Files/, a bunch of stuff from /opt/otrs/var/ such as otrs/var/log/TicketCounter.log, and even your ticket attachments if you store those to disk - I guess it would be a great feature to have config files and all in a separate location for a new version to be able to do upgrades more easily. In this case it would be better to copy over files from the new tar.gz to the existing /opt/otrs directory, or you could choose to copy over the configuration files to /opt/otrs-2.4.2 and redo the symlink. I'd be very interesting to hear anyone others' Best Practices with regards to upgrading, so maybe we can compile upgrading and installation instructions that are more complete than the ones now available. Please share your thoughts! -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 29, 2009 at 15:25, Alan McKay wrote:

On Wed, Jul 29, 2009 at 8:05 AM, Michiel Beijen wrote:

...

http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?revision=1.35&view=co

Hmmm, I'm stuck on the very first step

*) Stop all your services (e. g. rcotrs stop-force)

I did not know there were any services running! And I don't see any. And do not find anything called "rcotrs"

Then when I get to this step I'm confused again :

*) Install the new release (tar or RPM)

What do I do with the old installation? I currently have the old one installed from the tarball in /opt/otrs-2.3.4 and then a symlink to /opt/otrs

So I can easily untar the 2.4.2 to /opt/otrs-2.4.2. Then just switch my symlink? Will one of the steps to come copy the config details from my old files?

Or am I supposed to untar the new one over top of the old one?

thanks, -Alan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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