I've got a problem I can't figure out.

Agents do not get an email sent to them for new tickets in their "My Personal Queues". I have looked at my Config.pm, each Agent's preferences, and the entries in the MySQL database I'm using, but I can not find out why OTRS is not sending out New Ticket email's to the agents. Agents can be sent mail from the "Admin Notification", whether a ticket owner was changed to the agent, queue changes, move changes, but does not get an email for new tickets. The "New Messages" in the Agent view does not show new tickets either. Customers are sent emails for new tickets they create, their moved tickets, queue changes... everything.

I figure I'm missing simple somewhere, but after three days of trying to find it, I'm about to give up.

Any ideas will be helpful.

- Jamie Montgomery