hello, I used two OTRS systems, one for testing, one for using. Yesterday after I found both of them had the same problem : admin users have no admin priveledges, I couldn't find "Admin-Area" at the navigation bar. I have seen your solution from the original archives, but I just couldn't use that. Your sql commands are: ALTER TABLE group_user ADD permission_value SMALLINT; UPDATE group_user SET permission_key = 'ro', permission_value = 1 WHERE permission_read = 1; UPDATE group_user SET permission_key = 'rw', permission_value = 1 WHERE permission_write = 1; UPDATE group_user SET permission_key = 'rw', permission_value = 1 WHERE permission_write = 0 and permission_read = 0; DELETE FROM group_user WHERE permission_value IS NULL; ALTER TABLE group_user ALTER permission_value SET NOT NULL; ALTER TABLE group_user DROP permission_read; ALTER TABLE group_user DROP permission_write; My group_user table already has column permission_value, but have no columns called permission_read or permission_write. My otrs version are 1.3.2 release in Redhat7.0 and 1.2.4 in WindowsXP PRO with SP1. Eager for your answer. Best wishes Silver