7 May
2010
7 May
'10
5:16 p.m.
Hi, On 07.05.2010, at 09:46, Gazizov Andrey wrote:
Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenient :-).
just search in the SysConfig for ViewQueue ... there you will find the default sort option. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project