Re: [otrs] Additional Fields in Customer Interface

Hi Someone can help me on this issue. I am really stuck up with this. Regards Sourabh Sarwate On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate wrote:

Hi,

Sorry for late response. But the solution provided at the mentioned link is to add the new ticket attribute at the right hand side when a customer view the ticket. what I want to achieve is add the a new column * Customer Id* in customer front end interface so some one who is accessing the company ticket will be able to see by which customer id it is raised.

Regards Sourabh Sarwate

On Fri, Feb 26, 2010 at 3:35 PM, João Zorro wrote:

...

Hi,

Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?

Best Regards

*João Zorro*

*Managed Services*

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*Novabase *Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa* -* Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt *[image: cid:image002.gif@01CA8E25.624E8E50]*

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Sourabh Sarwate *Sent:* Friday, February 26, 2010 8:40 AM *To:* otrs@otrs.org *Subject:* Re: [otrs] Additional Fields in Customer Interface

Hi

I am posting my query here as I have not got any response in user discussion forum.My query is

*Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

*Please suggest me how I can achieve this.

Regards Sourabh Sarwate

On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate wrote:

Hi All,

Anyone have suggestion for my request.

Regards Sourabh Sarwate

On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate wrote:

Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

Regards, Sourabh Sarwate

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