Hmmmm .... no other way to do it like I would like to have it?

I realy would prefere to create it like a Tree

CI
->Software
-->Manufacturer
--->Product Type
---->Item
---->Item
---->Item
---->Item
---->Item

etc.

No possibility to enable such a feature ?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---13.11.2009 14:52:40---Oh yes, I understand ... I've solved this issue with a new category and then I've linked them each

From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	13.11.2009 14:52
Subject:	Re: [otrs] Subcategories in CI Modules
Sent by:	otrs-bounces@otrs.org

Thats not what I´m looking for.
I´m looking for a way to create something like groups under a ConfigItem.
The ConfigItem is Software, there shoulb be a group called Manufacturer or a group called Microsoft Office or Microsoft OS and when you click on that group all CI´s should be listed which are in this group.

We have up to 50.000 licences for different softwares. So when I´m looking for one specific licence I do not want to see all, just the groups where the licences are lockated in. So it should work like a tree.

CI
- > Software
- > Microsoft Office


CI
- > Software
- > Microsoft OS


CI
- > Software
- > Adobe Creative Studio

etc.

I looking for a way to manage to build thing up to be like in my example.




Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new


From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	13.11.2009 14:20
Subject:	Re: [otrs] Subcategories in CI Modules
Sent by:	otrs-bounces@otrs.org

---





example:


in General Catalog Management I've defined a new ITSM::ConfigItem::LDAP::Type

with value master or slave

the in config item management i've  defined something like:


onfig Item Class:	LDAP
Version:	3
Created by:	e-crippaf (Francesco Crippa)
Created:	04/08/2009 11:33:13
Definition:	[      {          Key => 'Description',          Name => 'Description',          Searchable => 1,          Input => {              Type => 'TextArea',          },      },        {          Key => 'Port',          Name => 'Port',          Searchable => 1,          Input => {              Type => 'Text',                        },      },      {          Key => 'Type',          Name => 'Type',          Searchable => 1,          Input => {              Type => 'GeneralCatalog',              Class => 'ITSM::ConfigItem::LDAP::Type',              Required => 1,                        },      },      {          Key => 'Start script',          Name => 'Start script',          Searchable => 0,          Input => {              Type => 'Text',       Size => 100,              MaxLength => 100,              Required => 1,          },      },      {          Key => 'Datafile dir',          Name => 'Datafile dir',          Searchable => 0,          Input => {              Type => 'Text',       Size => 100,              MaxLength => 100,              Required => 1,          },      },      {          Key => 'Note',          Name => 'Note',          Searchable => 1,          Input => {              Type => 'TextArea',              Required => 1,          },          CountMin => 0,          CountDefault => 0,      },  ];

On Fri, Nov 13, 2009 at 2:00 PM, <MMoj@timocom.com> wrote:
Hello OTRS Mailinglist,

I need to create something like subcategories in the CI Module just like in the example. Maybe someone can help me with a way to do it or a work around

CI Module->Software->Manufacturer->Product

Software->Microsoft->Office
Software->Microsoft->Operating System
etc.

Is it possible to enabel a listing like this?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489


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