[otrs] new install help?

I’ve recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not Any ideas? Thanks Dan -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.6/257 - Release Date: 02/10/2006