Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

Just some more info Added the following in my httpd.conf file: LoadModule perl_module modules/mod_perl.so restarted apache and get the following in my error_log [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting... Thanks.. David On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...

Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...

Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...

Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...

Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pmhttp://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

---------------------------------------------------------------------

...

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

---

...

...

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/