Any news on this anyone. Thanks
I am trying to find
out where I can report on info stored in OTRS. I have found the subject heading
of a ticket in the MySql DB. (this is in the `title` field in the `ticket`
table.)
Where can i find the
actual e-mail text - the body of the e-mail pls.
I have looked at a
few ways of getting this info out but cannot find a suitable way of doing
it.
Anyone please help
as I need to have the reporting sorted ASAP.
Tks
Andrew Arnold
IT Support Analyst
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