So I finally was able to answer this question on my own. For anyone following along: Search Sys Config Settings for NextView and changed it from Last Screen Overview to Last Screen View. to Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) scott@mamafus.com / http://www.mamafus.comhttp://www.mamafus.com/ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Scott R. Morgan Sent: Wednesday, February 04, 2015 9:51 AM To: User questions and discussions about OTRS. Subject: [otrs] otrs ticket zoom behavior when changing queues When an agent clicks a ticket in the dashboard to view the ticket contents. It opens the ticket in the ticket zoom screen. If you then change the queue of that ticket, it dumps you back to the dashboard where then then have to re-open the ticket to then respond to the issue. Is there a way to turn off the return to the dashboard when changing a tickets assigned queue? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) scott@mamafus.com / http://www.mamafus.comhttp://www.mamafus.com/