On Nov 30, 2007 1:42 AM, Shawn Beasley <shb@otrs.com> wrote:

Brett,

On Fri, 2007-11-30 at 08:58 +0100, Shawn Beasley wrote:
> Hi Brett,
>
>
> > I've been searching for a couple of days for a way to add new priorities
> > beyond the 5 defaults that are present in the system. I've added a 6th in
> > my mysql database but the option doesn't appear in any of the drop down
> > lists when creating or modifying a ticket.
>
> You have already done the hard part. The rest you can find here.
>
> http://doc.otrs.org/2.2/en/html/c1758.html

This link I sent you refers to setting the default priorities. If you
just want add a priority in needs only be in the database. What version
of OTRS are you using?

((enjoy))

Shawn Beasley

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