
Hi, On 06.10.2009, at 13:34, Franz Esberger wrote:
Hi,
i think there should be "new" Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc)
The short is, you have to mark a ticket as master, then tickets can be linked to this master during creation or afterward. Sorry, so short :(
regards, ffe
Hi,
might be a simple questions but i simply don't get it:
Where to enable the Master/Slave Ticket Feature ?
Whenever i'm trying to link a Ticket i have only the Types "normal", "Parent" and "Child" available.
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