Hi Niels, On Di, Jun 14, 2005 at 08:53:53 +0200, Niels Kueck wrote:
we are using otrs for several weeks now and it works very fine. But I've got a question to the age of a ticket. I thought, that the ticket age is increasing as long as the ticket is open. If someone close the ticket the ticket age would be 'frozen'. That mean, if I look on a ticket from last month/ year the ticket age would give me an information how long the ticket was open in the otrs. But in my case, the ticket age is still increasing although the ticket state is 'closed succesfull/unsuccesfull'. What's wrong in our configuration or is this just a wrong understanding ?
There is nothing wrong in your configuration. A ticket gets older, even if its closed. "open", "closed", e.g. are only the states of a ticket. For example a closed ticket could be opened again after if year, if somebody replys to this ticket after that long time..., and your configuration allows it.
Niels Kück.
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