It is possibile that is passed as command line argument a different value ? ps auxwww | grep mysql ?<br><br><div class="gmail_quote">2009/10/27 Adrián Fernández Leiro <span dir="ltr">&lt;<a href="mailto:aleiro@inveravante.com">aleiro@inveravante.com</a>&gt;</span><br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Yes,  “rcmysql restart”.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">It says </span><span lang="EN-US">Check
&quot;max_allowed_packet&quot; setting. &quot;max_allowed_packet&quot; should
be higher then 7 MB (it&#39;s 0 MB).</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"># The MySQL server</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">[mysqld]</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">port            = 3306</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">socket          = /var/lib/mysql/mysql.sock</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">skip-locking</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">key_buffer = 16M</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">max_allowed_packet = 16M</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">table_cache = 64</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">sort_buffer_size = 512K</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">net_buffer_length = 8K</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">read_buffer_size = 256K</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">read_rnd_buffer_size = 512K</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">myisam_sort_buffer_size = 8M</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">long_query_time=1</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">log-slow-queries=/var/log/mysql/mysql-slow.log</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">

<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">De:</span></b><span lang="EN-US" style="font-size:10.0pt"> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>
[mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>En nombre de </b>David Holder<br>
<b>Enviado el:</b> martes, 27 de octubre de 2009 </span><span style="font-size:10.0pt">11:07<br>
<b>Para:</b> User questions and discussions about OTRS.<br>
<b>Asunto:</b> Re: [otrs] Got a packet bigger than &#39;max_allowed_packet&#39; bytes,
SQL: &#39;INSERT INTO web_uploa</span></p>

</div><div><div></div><div class="h5">

<p class="MsoNormal"> </p>

<p class="MsoNormal" style="margin-bottom:12.0pt">Hi,<br>
<br>
Did you restart your mysql service after that modification?<br>
<br>
What does OTRS state when you go into the support assessment page?<br>
<br>
Regards,<br>
<br>
David</p>

<div>

<p class="MsoNormal">2009/10/27 Adrián Fernández Leiro &lt;<a href="mailto:aleiro@inveravante.com" target="_blank">aleiro@inveravante.com</a>&gt;</p>

<div>

<div>

<p class="MsoNormal">Hi
everybody:</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal"><span lang="EN-US">I have OTRS 2.4.5 on a SuSE.</span></p>

<p class="MsoNormal"><span lang="EN-US">The error message pops out when trying to install the FAQ module. </span></p>

<p class="MsoNormal"><span lang="EN-US">I’ve set max_allowed_packet = 32M on /etc/my.cnf</span></p>

<p class="MsoNormal"><span lang="EN-US">It’s still pulling the same error.</span></p>

<p class="MsoNormal"><span lang="EN-US">Any ideas?</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Adrián Fernández Leiro</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Departamento de Sistemas</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">INVERAVANTE</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Avda. Linares Rivas 1, Bajo</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">15005 LA CORUÑA-ESPAÑA</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Tel. 981 25 74 81 / 981 12 62 29</span></i></p>

<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Fax. 981 25 18 86</span></i></p>

<p class="MsoNormal"> </p>

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<p class="MsoNormal"><br>
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