Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Sounds like your best option right now. Lesson to be learned: NEVER use your production server to test a new release. VMWare Workstation at $75 a copy will let you build a clone of the production system, upgrade that, and test without ever suffering this again. I'm sorry to bother you but currently I'm looking at downgrading the system back to 3.1.1 as my only option.