I've (almost) made a simple (maybe too
simple) html forms based interface for the customer interface, instead of
the textarea.
Been looking a bit into a few wysiwyg editors to
replace the textarea, and the way most of them are implemented, gave me the idea
to just make the textarea "Body" a hidden input type, and then just filling that
hidden input with the contents of the form on submit.
Client-side and relies on javascript, but i think that
the standard interface also is (please correct me if i'm
wrong).
The ticket ends up looking as a plain-text ticket, but
that doesn't matter, as long as the input-phase is appealing to the
customer.
Don't know much html, perl or javascript, but still i
managed to do it, so almost anyone should be able to.
I can share, if you like, but i'd like to clean it up a
bit first... ;-)
--
/Sune
Ok,
And there is any way to have one template that can be charged
on new ticked for example:
Name:____
Company:____
Machine:___
Serial
number:___
I'm trying to implement OTRS to my company, and I would like
to make it so customized as possible.
Best Regards.
2008/1/29, Nils Breunese (Lemonbit) <nils@lemonbit.nl>:
Miguel
Dias wrote:
> I have read in the offical site that the OTRS was
pre-sales oriented
> can some one tell me how.
The site says:
"The system is built to allow your support, sales, pre-
sales, billing,
internal IT, helpdesk, etc. department to react
quickly to inbound
inquiries." OTRS is not specifically targeted at
pre-sales, that's just an
example of what you can use it for.
> And if there is any template
that I can use for ticket instead of
> plain text
I don't believe
OTRS supports HTML mail out of the box.
Nils
Breunese.
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