Nathan Campbell wrote:
We are looking at implementing OTRS for our call center / customer support. Turnover is high because we mainly hire college age kids. I read in the manual in Chapter 5 – page 41 that “to keep consistency of the data for OTRS it is not possible to delete a user.”
Has anyone found a workaround for this or is part of a future release? I am concerned that after a couple of months, I will have more invalid users than live.
Tickets have an associated agent and if you'd delete only the agent you'd have an inconsistent database. And deleting all associated tickets is not really an option I think. What is the problem of keeping around old users? It's not like a user entry in the database takes up a lot of space. Nils Breunese.