Hi,

I am not able to intergrate my current AD to the otrs system. The system log shows this message:

Tue Nov 24 17:03:25 2009             error      OTRS-CGI-10      First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�

This is my config.pm the portion that is above “End of own config”. Can anyone help me with this? Thanks.

#Start of LDAP

#Enable LDAP authentication for Customers / Users

  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

  $Self->{'Customer::AuthModule::LDAP::Host'} = '10.200.1.1';

  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users,dc=abc,dc=com';

  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the

#anonymous user do NOT have permission to read from the LDAP tree

  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';

  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';

#CustomerUser

#(customer user database backend and settings)

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

      Host => '10.200.1.1',

      BaseDN => 'OU=Users,DC=abc,DC=com',

      SSCOPE => 'sub',

      UserDN =>'CN=otrs,OU=Users,DC=abc,DC=com',

      UserPw => 'password',

    },

# customer unique id

    CustomerKey => 'sAMAccountName',

    # customer #

    CustomerID => 'mail',

    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchPrefix => '',

    CustomerUserSearchSuffix => '*',

    CustomerUserSearchListLimit => 250,

    CustomerUserPostMasterSearchFields => ['mail'],

    CustomerUserNameFields => ['givenname', 'sn'],

    Map => [

      # note: Login, Email and CustomerID needed!

      # var, frontend, storage, shown, required, storage-type

      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

    ],

  };

#Add the following lines when only users are allowed to login if they reside in the spicified security group

#Remove these lines if you want to provide login to all users specified in the User Base DN

#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';

 # $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';

 # $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';

 # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'

#End of LDAP

Regards,

Zak

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