Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:

your subject of this post indicates a problem with sending email.

your body of this post indicates a problem with fetching email.

What do you want fixed?

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote:

...

Hello there,

I´m complete newbie, I´m testing OTRS and I have this problem:

In the OTRS log (Admin tab) this error is repeated again and again:

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!

After some googling, I found post in which someone says to delete some row from DB

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

So I issued command

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

But it displays error in the subject.

How do I find which sender it is trying to send e-mail as?

JZ

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