Re: [otrs] Send Customer Notification With SLA time

http://forums.otrs.org/viewtopic.php?f=60&t=10762 On Tue, Aug 16, 2011 at 8:24 PM, Wagner wrote:

that was I thought, I could use the SLA update state, but which would be the SLA tag to use in the body of the notification?

Or where can I see all tags that can be used?

Thanks

2011/8/16 Gerald Young

...

you might be able to do that with a notification event.

On Tue, Aug 16, 2011 at 12:49 PM, Wagner wrote:

...

Hello,

is there a way to send a e-mail to the customer with the estimated SLA time for solving his issue?

and a e-mail if the SLA time has reached 50%, and another if it reaches 90%

Thanks

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