Hi,

Thanks for reaching me out. I've tried it.

I've create a ticket, two children, and two grand children.

Unfortunately, the method :

******************************

$LinkObject->LinkList(

Object => 'Ticket',

Key => $parent,

Object2 => 'Ticket',

State => 'Valid',

Type => 'ParentChild',

UserID => 1,

);

******************************

return a list of the first level of children.

I expected a list of n-level, children, grand children

2014-07-30 14:31 GMT+02:00 Gerald Young <crythias@gmail.com>:

Did you try it? What did you encounter? Was it what you expected? If yes, you wouldn't ask this question, If no, you'd ask a different question.

On Wed, Jul 30, 2014 at 6:33 AM, Marwan Rabbâa <waghanza@gmail.com> wrote:

Hi,

I'm using OTRS 3.1.21 on a debian 7. I've noticed that I can link ticket with others as parent/child relation.

However I wonder know if I can do this :

my parent
has a child
but also a grand child
and an other little child
....

Thanks,

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