Hello!
I’m trying out the new stats and I
want to know if there is a way to create that account time between state
changes.
For example, I need to know how much time
has passed from the moment the ticket is in new state to the moment it’s
changed to open.
I know the stats use the escalations and
all this attributes, but my boss is asking me for this type of stats.
Thanks for all the help
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171