Hi Damian, On Thu, Apr 15, 2004 at 05:33:27PM -0700, Damian Fuentes wrote:
I have filters setup in default.pm using the match.pm modules. How do I filter to a subqueue? When i put:
Set => { 'X-OTRS-Queue' => 'Address Book', },
if a main queue is 'Host' and a subqueue under that is 'Address Book', what would i put as the queue in the filter above? Is it formatted 'queue:subqueue' or 'queue/subqueue', or does it not support that yet?
The format is "Queue::SubQueue::SubSubQueue". In your case: Set => { 'X-OTRS-Queue' => 'Host::Address Book', },
-- Damian Fuentes Associate Systems Administrator Evite.com
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