11 Jan
2007
11 Jan
'07
2:05 p.m.
OK, found it on my own: SysConfig: Ticket -> Frontend::Agent::Ticket::ViewNote Switch Ticket::Frontend::AgentTicketNote###State: to yes. EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 EDV Tekomedia schrieb:
Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated.
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