Hi Jake, On Fri, Mar 07, 2003 at 01:53:27PM -0500, Covert, Jake wrote:
1) Default Customer ticket submit return screen:
A number of my customers have suggested that after they submit a new ticket via the web interface, the next screen they return to should be 'My Tickets' view rather than the 'Ticket Zoom' view. They see the add notes to existing tickets fields and the submit button and end up trying to submit their ticket again and again.
This ends of attaching a lot of empty notes as they think that the 'store' or 'submit' button hasn't worked. If you don't want to change this, is it something I can change locally?
It sound logical. I added a config option (CustomerNextScreenAfterNewTicket) which default is the 'My Tickets' view.
2) 'Store' button:
Can you change this to 'Submit'. It would make more sense I think. (Though technically, w/ a local database, store, is more accurate........)
Done.
Jake Covert
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 4:08pm up 22 days, 2:29, 6 users, load average: 0.63, 0.48, 0.35