
2 Dec
2009
2 Dec
'09
8:57 p.m.
Hi
All examples [1] of TicketACL use constant Properties and Possible's.
I'd like to calculate possible SLA's dynamically using CustomerUserID
and ServiceID like in module
$OTRS/Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm
I didn't find any manual on doc.otrs.org on how to develop and use such
modules.
Please, point me a right way.
[1] http://doc.otrs.org/2.4/en/html/c2172.html
--
Mikhail Lukin