they are probably still locked either if closed ?
On Fri, Mar 5, 2010 at 1:46 PM,
Hi,
Our system (2.4.5) is generating daily reminder emails for tickets that are closed - it appears to do this only for tickets that have been in the 'pending reminder' state and have been closed without going back to the 'open' state. Re-opening the tickets and closing them again doesn't appear to clear the problem.
I can't find any reference to this anywhere except one old ticket in Bugzilla that has been marked as invalid, so presumably it's a configuration problem. Any suggestions gratefully received.
Regards, John
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