Hello to all,
Information:
OS: debian linux
Webserver: Apache
Otrs Version: 1.3.1
I have apache configured for several name based virtual web servers.
I have installed first instance of otrs with following config.
INSTANCE ONE:
Otrs base dir: /opt/otrs
Otrs database: otrs
Otrs SystemID: 10
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
Otrs Webcofnig:
<VirtualHost IPaddr>
ServerAdmin user@domain.com
DocumentRoot /opt/otrs/var/httpd/htdocs/
ServerName webserver.domain.com
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
<IfModule mod_perl.c>
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
</Location>
</IfModule>
</VirtualHost>
Configuration for Second instance of otrs on same server.
INSTANCE TWO:
Otrs base dir: /opt/otrs1
Otrs database: otrs1
Otrs SystemID: 20
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
Otrs Webcofnig:
<VirtualHost IPaddr>
ServerAdmin user@domain.com
DocumentRoot /opt/otrs1/var/httpd/htdocs/
ServerName webserver1.domain.com
Alias /otrs-web/ "/opt/otrs1/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs1/bin/cgi-bin/"
<IfModule mod_perl.c>
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
</Location>
</IfModule>
</VirtualHost>
Now the problem.
1) The following is snip for syslog view of otrs INSTACE TWO.
Wed Oct 15 16:24:43 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121)
Wed Oct 15 16:24:35 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121)
Wed Oct 15 16:24:23 2004 notice OTRS-CGI-20 SessionID:
'1097041a8720ba67004a2115157269fdae' is invalid!!!
Wed Oct 15 16:20:59 2004 notice OTRS-CGI-20 User: two authentication ok
(REMOTE_ADDR: 10.0.0.101).
Wed Oct 15 16:18:38 2004 notice OTRS-CGI-20 User: three doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.131)
Wed Oct 15 16:18:27 2004 notice OTRS-CGI-20 User: three doesn't
Problem here is user one and two have NEVER tried to login to otrs instance
two. I have checked the web server log I do not find any access entry from
ip address 10.0.0.121 or 10.0.0.131 to web server of otrs instance two.
I do not understand hows this happening.
2) users on otrs instance two are getting logged out suddenly with error
session is invalid.
I have changed the config for sessions on instance two.
$Self->{SessionModule} = 'Kernel::System::AuthSession::DB';
$Self->{SessionName} = 'Session';
$Self->{SessionCheckRemoteIP} = 1;
$Self->{SessionDeleteIfNotRemoteID} = 1;
$Self->{SessionMaxTime} = 8*60*60;
$Self->{SessionMaxIdleTime} = 4*60*60;
$Self->{SessionDeleteIfTimeToOld} = 1;
$Self->{SessionUseCookie} = 1;
$Self->{SessionUseCookieAfterBrowserClose} = 0;
But does not help.
Users are still getting kicked out with error message invalid session.
There are NO problems on otrs instance ONE.
Mit freundlichen Grüßen,
Tripalsinh Jadeja
Systems Administrator
Icompo.net GmbH
Phone: +49-331-20136185
Fax : +49-331-20136485
