Regards,

Bob Tao

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More information:

On 26 Jul 2017, at 6:17 PM, Pedro Lobo <plobo@ubiwhere.com> wrote:

Hi everybody,
Is there any way to have the auto-reply associated with a specific queue count as the first response for "First Response Time", or is that against the way OTRS works?
Cheers,
Pedro

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