Postmaster jobs are managed by the crontab. Try to modify (as in
fedora) /opt/otrs/var/cron/postmaster*
and then
service restart otrs
For the outgoing email depends on what you use (smtp or sendmail or other)....
On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster mail account and say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
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