On 10/16/10 9:01 AM, "Nils Leideck - ITSM" <nils.leideck@leidex.net> wrote:
All I can say is that 10000 tickets should not be the problem to create, it is
just one ticket per 8.5 seconds.
You should of consider if the ticket is closed with 4 or 5 actions or if there
is a high traffic in terms of customer contacts for a single ticket.
10000 tickets a day is certainly achievable.... But....
1000 Agents, well Š AFIAK we have such systems, but I am not sure if there is
one running on a single box - might depend on the definition of ³a single
box².
Unless you are planning to acquire mainframe class hardware (and by
mainframe, I mean the traditional IBM type), you are unlikely to support
1000 users on one box, and regardless of what software you choose, you would
be foolish to try -- too big a possibility of hardware failure taking out
what sounds like your primary call center (at least with those ticket
volumes). You should plan on at least 4 machines (2 for the ticketing app,
2 for the database) and plan on clustering them for high-availability, using
a smart load balancer for the ticketing app so that an agent remains on the
same system unless there is a system failure.
Now if you do have a mainframe system, let's talk off list. OTRS runs very
well there. 8-)
-- db
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