Okay, this makes sense to me.. Now my problem seems to be in Active Directory I have no idea how to get the OU of a person. There seems to be no OU attribute stored for each user. The OU is a part of the user's DN, but I doubt I can access just that section of the DN using a simple config option. Anyone know of an easy way to do this? Is there some kind of specially constructed ldap query that would return what I need? Greg -----Original Message----- From: Rico Barth [mailto:rico.barth@cape-it.de] Sent: Tuesday, November 06, 2007 3:03 AM To: Baker, Greg Cc: otrs@otrs.org Subject: Re: [otrs] Assigning customers to companies via ldap -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Greg, you may use attribut "company" and link it to customerid. In Kernel/Config.pm you need to set CustomerKey => 'sAMAccountName' CustomerID => 'company' Don't forget to add company to CustomerUserSearchFields-Array. Regards and HTH, Rico On Wed, 31 Oct 2007, Baker, Greg wrote:
Is there any way to use ldap to assign customers to companies? We have many departments and our active directory is organized according to these departments. I am hoping to use this ldap organization to automatically assign customers to companies in otrs. Has anyone figured out how to do this yet?
- -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: rico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFHMAqPmy4UBYdMg3cRAucsAJ9ELvVMFaUlj/weZwncu8H4thHXugCgmf5V A6+12FZZriDEfyjluXKXP8E= =M2Zo -----END PGP SIGNATURE-----