Hello,
I'm afraid there
will be more of these questions coming..
In table ticket it
seems there is no link to the user table, there is only customer_user and
customer_user_id. Both of the field are varchar's and don't link to
user.id.
That surprised me,
what happens if I rename the account. Are the tickets that where created under
the old name lo longer linked, or are they updated by otrs if I rename the
account?
Why not link to the
user.id?
Bas