[otrs] customise priority by queue

15 Jan 2009

      Hello All,

Mee to, I was playing just for doing some test but I need to customise 
Priority for some queues.I want to create some queues with different 
priorities
ex:

Queue                         |Priority
                                   |
hardware                     |1,2,3,4,5
software instalation       |1,2
account creation           |2,3,4

Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin

[otrs] customise priority by queue

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