[otrs] OTRS User/Customer Errors

So I've installed OTRS and added myself as a user and a test customer user. Neither myself or root show up under User Management in the Admin-Area. However, the users show up in Users <-> Groups Management. The test customer doesn't show up under Customer Users, and can't login. It does show up under Customer Users <-> Services. Any idea what went wrong here? I erred with the SQL database perhaps? Thank you, Ryan