I have been able to get the button (described below) to work. I have also added a second button directly below this one by inserting this twice (a copy of this code directly below it). My question is, how do you create a second button directly to the right of the original button instead of below it? I have tried different ways of editing the table to get it to go to the right but unsuccessful. Thanks In Advance. Craig Hi Tony, Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment. thank you, For one specific queue, it would be difficult, but you can search for #