Hi Manish, Please use a proper subject to describe your request.
I am facing problem in creating customer groups. OTRS gives me a
Warning: Sorry, feature not activ!
Comment: CustomerGroupSupport needs to be activ in Kernel/ Config.pm, read more about this feature in the documentation. Take care!
Can anyone help me in activating this feature? I am using OTRS in Windows environment.
This feature is not enabled per default. You need to read the documenttion on this feature, you can find the documentation at http://www.otrs.org. If you are unable to manage this while using the documentation and reading the config file, you can send an e-mail to the OTRS mailing list or ask sales@otrs.de for a quote. kind regards, Pim Rupert Lemonbit Internet