Hi Bogdan,

There is currently no such script in the framework. But I wrote this script a while ago, feel free to use it:

https://gist.github.com/mbeijen/5082292

it works very similar to the current script for agents. The only difference is if you do not provide a password on the command line, it will generate one for you.

In your case you'd need to get a list of customers out of the system and execute this script for every customer, using bash.

HTH,

Mike

On Mon, Mar 4, 2013 at 12:38 PM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:

Hi,

I need to perform a mass reset of all customer passwords, for security reasons (hundreds of accounts).

Is there a shell script I can call to reset the password for each customer account? Can it be done directly from the database, without using Perl / OTRS framework?

Thanks,

Bogdan

P.S:I thought this was the purpose of the otrs.SetPassword.pl script but it seems it only works for agent accounts.

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