Yes in the customer interface. Thanks, Hussein -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: Monday, June 18, 2012 1:24 PM To: otrs@otrs.org Subject: Re: [otrs] Enable CC ? On 2012-06-18 11:36, Hussein E. Hijazi wrote:
Hi
Is it possible for enabling CC'ing when a customer creates a ticket? Sometimes folks are making a ticket and they want other people to know that.
You mean in the customer interface? We asked OTRS and they were asking a huge amount to develop this feature. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs