hi all,
 
I have created a empty response for all queues with:
Dear <OTRS_CUSTOMER_DATA_UserFirstname>,
 
But when i click on response of an incomming ticket i get the following footer which i want to delete:
------
Dear Customer Test1,

Thank you for your request.


06/23/2010 12:26 - Customer Test1 wrote:
Hi all,

Could you please install Virtual box on my computer as i need to test some application running on different Linux servers.

Thank you.

PS. I have a 64 bit operating system and my ip address is 192.168.1.X.

Br/
Customer Test1 


Dear Customer,


Your Ticket-Team

AgnetName AgentSurname

--
Super Support - Waterford Business Park
5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
Email: hot@example.com - Web: http://www.example.com/
--
 
Can any one show me how?
 
Thank you.
Ed.