Hi,

I would like to add a link in a web application that would search for a user in OTRS, for example, by using query strings.

I found out it was possible to reach the search with the following URL :

However, it doesn't seem to be able to pass a parameter like search=something or FullText=something

i.e.

https://mysupport.com/otrs/index.pl?Action=AgentTicketSearch;SubAction=OpenSearchDescriptionFulltext;Search=username