I would try telnet'ing into your POP3 server and do a manual session. This link http://www.faqs.org/rfcs/rfc1939.html will explain how to use the manual commands check and delete emails. So send a test message and see if you see 2 messages the same size. Also check to see if if your .fetchmailrc is configured correctly. Erik Mathis AIU Dunwoody Network Administrator emathis@aiuniv.edu -----Original Message----- From: Viktor [mailto:viktor@hostventures.com] Sent: Tuesday, May 06, 2003 12:05 AM To: otrs@otrs.org Subject: [otrs] POP3 messages extracted twice Just installed OTRS V1.1.1 It is working fine, but for some reason every message is extracted twice from POP3 queue. The PostMasterPOP3.pl output looks like this: Message 1/1 (test@hostventures.com) Message 1/1 (test@hostventures.com) The two distinct Ticket numbers generated and also two replies sent back to user. At this point I tried everything I could think about in OTRS configuration. Any ideas?