Am Dienstag, den 21.02.2006, 08:54 +0100 schrieb Alexander Scholler:
Hi Peter,
I think you have to set OTRS to use UTF-8. But take care - it only works fine after having done some patching, because UTF-8-support is yet not 100% implemented in OTRS. See mailing archive (english & german) and bugzilla for details.
Bye, Alex Hi Alex! I have found a solution. :)
=> If my russian technicals want/need/must answer tickets in russian language they must switch otrs-panel into russian language. Then the charakter set is also switching and all is works fine with russian letters. And then all auto-answers must also be edited/created in russian otrs-panel to use russian letters. And for german/english answers you must switch language back. So, it works mainly, you must only know to switch everytime into other otrs language. Gruss, Peter -- www: http://peter.tux.hm www: http://tux.hm - Linux- und BSD-UserGroup im Weserbergland www: http://ha-forum.org - HA Cluster Forums