Hello,

I had the same problem. When I moved the otrs user to USERS Group, I started to receive the notifications.

Please move the user to USERS group.

Regards,

Aysel

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jared Alewine
Sent: Friday, January 25, 2008 8:23 PM
To: otrs@otrs.org
Subject: [otrs] New Ticket Notification

I am not receiving new ticket emails from customers. I have verified

that the queue is in "My Queues" and that I have the option to receive

these emails is on in my preferences. Are there any other options I




should check? I do get emails when the ticket is moved and I get some

emails when new tickets are entered by agents, but I don't get any when

the ticket is entered by a customer. Any help is greatly appreciated.






Thanks



Jared