What is the timeframe for ITSM with OTRS 3.0?
We have installed the ITSM features on our OTRS but have not implemented. Would it be possible to “downgrade” back to OTRS without ITSM and then use 3.0 when it’s out of beta?
Thank you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer
Sent: Monday, August 02, 2010 4:26 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] upgrade 3.0 notes
Hi Marco,
can it be, that you use OTRS 2.4.7 with ITSM?
ITSM is not ready for OTRS 3.0 at this moment.
-Martin
On 02.08.2010, at 10:21, Marco Vannini wrote:
Hi all,
Some notes during the update process. In test I'm using a gentoo having a production copy of OTRS 2.4.7 (that is on a fedora 11 though).
preupgrade script:
cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs
Enter password:
ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time'
ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists
ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists
ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists
ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have a default value
(can be not considered ?)
pl command:
cadreghino otrs # scripts/DBUpdate-to-3.0.pl
Start migration of the system...
Need Ticket::ViewableStateType in Kernel/Config.pm!
after a system restart, accessing with a Chrome 6b, I get :
The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information.
Going on testing with another browser. I'll update this if I'll get something else "strange".
Ciao !
MV
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