Nils Breunese (Lemonbit) skrev:
The docs specify four different ways to setup receiving emails in chapter 7.2: http://doc.otrs.org/2.2/en/html/x1269.html. I don't know what way the Debian package uses and if it's easy to change this around.
I ended up using the PostMasterDaemon.pl service instead, since this uses TCP/IP instead of troubling with permissions. As long as PostMasterDaemon.pl is running with the correct permissions, this works. Mail delivered through /etc/aliases operates with nobody:nogroup-permissions, so when it calls PostMaster.pl to both read /etc/otrs/database.pm and then actually alter stuff like log/TicketCounter.log it doesn't have sufficient - naturally - privileges to do this. Using the client and server approach seemingly solves this for me. Marius